How Do I Get a Replacement Assurance Wireless Phone?

In the age of technology, many people rely on their Assurance Wireless phone to stay in touch with their family and friends. Some others rely on the cell phone for study and business purposes. However, things happen. You may have lost your phone due to unfortunate circumstances. Or, maybe you accidentally break it. Nobody plans to lose, damage, or have their mobile phone stolen. In this case, you would like to get a replacement phone quickly. A question then arises in your mind: how do I get a replacement Assurance Wireless phone? And maybe it’s time to go for an upgrade to a free cell phone. Let’s find out more about Assurance Wireless. Plus, find about how to replace your Assurance Wireless phone.

What is Assurance Wireless?

Cell phone becomes important needs to most people, not only to communicate but also for work or study. Unfortunately, not everyone can afford to buy a cell phone, plus the data plans aren’t cheap either. Thankfully, the government provides free cell phones for low-income households. Eligible citizens can get free cell phones and free phone plans. They can get it from Lifeline providers in the US, including Assurance Wireless.

It provides free wireless devices to eligible low-income households as well as free monthly text and minute plans. Assurance Wireless is available in 40 states, plus the District of Columbia, and operates under Virgin Mobile. Also, it has an excellent coverage area and millions of customers. You should aware that the Lifeline program is only applicable for one account per household.

Who is eligible for the Lifeline Assistance Program?

As part of the Lifeline Assistance program, you can qualify for Assurance Wireless if you meet state or federal eligibility requirements. You’re eligible to receive a free cell phone from Assurance Wireless along with other benefits if you’re:

Have a low total household income at or below 135% federal poverty guidelines

Please note that the poverty level may vary from state to state. You will have to check with your local state regulations and the local Assurance Wireless requirements to find out whether you’re eligible or not.

Enrolled in any government assistant program

You automatically eligible for the Lifeline program if you participate in:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Medicaid
  • Veterans and Survivors Pension Benefit Program
  • Federal Public Housing Assistance

What do you need to apply for Lifeline?

Once you’re sure you’re eligible for the Lifeline program, you must provide documentation, such as:

  • Proof of income or proof of program participation
  • Social security number
  • Divorce or child support document
  • Your last federal or state income tax return

It’s recommended you check with your local Assurance Wireless for specific requirements.

Lifeline phones replacement policy

The Lifeline Assistance Program provides free phones for those who need them. Besides, it also gives an affordable service plan. There is no standard replacement policy for Lifeline phones when your phone is lost or stolen. It depends on each company, and it’s not automatically replaced for free. Please check with your provider if you lose your phone or if it’s stolen.

How do I get an Assurance Wireless replacement phone?

Every cell phone company has its procedure for replacement. Most companies don’t replace your lost or stolen for free. If your company one of them, you can purchase a compatible phone from the provider or other stores. Before you ask for the replacement, make sure your phone is not misplaced just around your home. If you’re confident that your device is lost or stolen, here are the steps to get the replacement:

1. Contact Assurance Wireless Customer Care

You can call their customer support team at 888-321-5880 or email [email protected]. You can also log in to and follow the steps.

2. Report your lost or stolen phone

Request to put your account into suspension. It makes sure no one else is using your Assurance Wireless service. If you don’t report it, you’re responsible for any charges incurred after losing your device.

3. Apply for a replacement phone

Follow the instructions to apply for a replacement phone. You will be asked for 10 digits of your Assurance Wireless number.

4. Choose a new phone

Select a replacement phone that suits your needs. Assurance Wireless offers a range of options to choose from depending on your budget. You can also put your Assurance Wireless SIM card on another phone.

Note that you will have 45 days to activate a new phone or to notify Access Wireless that you’ve found your phone. Otherwise, your Assurance Wireless account will be deactivated and your remaining account balance will be lost. They will send the replacement phone at low or no cost, depending on the replacement offer. Generally, they may charge you for 20 USD replacement fee.

Also, note that you may or may not qualify for a free replacement phone. Contact their Customer Care to determine whether you qualify.

Each Assurance Wireless phone comes with a one-year warranty from the original device manufacturer. If your Assurance Wireless phone malfunctions in the first year, call Customer Care for a replacement.

Activate your Assurance Wireless replacement phone

Now you have the answer to your question how do I get a replacement Assurance Wireless phone. Plus, you already get the new one. Here are the steps to activate the Android Assurance Wireless replacement phone.

  • Switch on your phone by pressing and hold the power button
  • Enable hands-free activation to connect the phone to the Assurance Wireless network
  • Allow the phone to check for any updates (then the phone will power off)
  • Once your phone switches back on, you’re required to customize your phone. You may skip the setup screens and first finishing Step 3
  • Dial 611 and listen to the instructions
  • Submit your Assurance Wireless Account PIN when asked. You can find it at the top of your Assurance Wireless approval letter
  • After the device activation and updates finish, your phone number and account balance is transferred to the replacement phone

You can reach the customer service at 1-888-321-5880 if you experience challenges in the activation process.

Best replacement and compatible Assurance Wireless phones

Now you have an idea about Assurance Wireless. Also, have the answer to your question on how do I get a replacement Assurance Wireless phone. Next, you may wonder what type of Assurance Wireless replacement and a compatible phone.

Included as top 8 excellent phones you can use with Assurance Wireless, here are some of Assurance Wireless phones for replacement:

1. Kyocera DuraForce Pro E6833

Kyocera DuraForce Pro E6833 can be your option for an Assurance Wireless replacement phone. It runs on Android 6.0, 2GB RAM, and uses a Quad processor for fast performance. This touchscreen phone features a Qwerty keyboard for easy texting. The full HD 5-inch display lets you have a great watching experience.

Meanwhile, the 13MP camera is equipped with great features. These include LED flash HDR, night mode, and sports mode. Enjoy its Bluetooth feature to transfer your photos or videos. Then, keep them in its 32GB internal storage.

2. Jitterbug Smart2

Another Assurance Wireless replacement phone you can choose is Jitterbug Smart2. It comes with a range of features that will suit your need. The large 5.5-inch touch screen display allows you to read the text easily. It’s also great for watch videos, video chat, or play games.

The phone is affordable, easy to use, and runs on Android. This phone also features voice typing. Plus, there is a 5-star urgent response service to access health care and emergency. There are other features, including a 13MP camera, Bluetooth, and email support.

3. Alcatel OneTouch Retro

For those who just need a basic phone, Alcatel OneTouch Retro can be your option. You will get anything you want on this basic phone. These include a 2.4-inch display with an external caller ID and a large button.

The 2MP camera allows you to take decent quality photos. You can share them with your friends and families using photo messaging or Bluetooth. There’s also a music player, so you can hear your favorite music. Other features include a call timer, speakerphone, and vibrating alert.

4. LG Optimus F3

Assurance Wireless offers LG Optimus F3 as a replacement phone. It lets you having fast surfing, messaging, and downloading with its 3G/4G LTE network. The phone runs on Android 4.1.2 Jelly Bean, 1GB RAM, and a 1.2 GHz dual-core processor. These features allow you to switch between apps easily. Take photos and videos using its 5.0MP main camera, 3MP front camera, then share and post to your social media!

5. Samsung Entro

Another flip phone that is compatible with the Assurance Wireless replacement phone is Samsung Entro. It features an external color display, a bright clear screen, and a large keypad. Enjoy hand-free driving thanks to its compatibility with microphones.

The 18MP internal storage can support your contacts and text messages. Other features are voicemail and caller ID and voice-activated commands. What’s more, it has web access, so you can browse the internet easily.
Besides these phones, you can also use a Boost Mobile phone as a change. Find out how can you use a Boost Mobile phone with Assurance Wireless here.


Assurance Wireless is one of the leading Lifeline providers that offer an extensive coverage area. Besides, it provides free cell phone and service plans for eligible citizens. Having a free Assurance Wireless cell phone helps your daily activities. But, one day, your phone may damage, lose, or stolen. This article answers your question on how do I get a replacement Assurance Wireless phone. Also, you know what type of phones that compatible with a replacement. Furthermore, now you know about Assurance Wireless and who’s eligible.